Your books contain some of the most sensitive information your business has — your income, your customers, your tax details. We treat it that way. Here, in plain language, is how MyLedgerBook protects your data and, just as importantly, how we keep ourselves accountable to you.
Your data stays in the EU
Everything you enter is stored on servers in the European Union (Germany) and handled in line with GDPR and Irish data-protection law. Your data does not leave the EU.
It's encrypted — and we don't hold what we don't need
All traffic between you and MyLedgerBook is encrypted (HTTPS).
We also keep what we hold to a minimum. We don't store your PPSN — or any other national identifier. We used to, and we removed it, because we weren't using it and we'd rather not hold data we don't need. If a PPSN is ever needed to produce a tax return, you'll enter it at that moment and we won't keep it.
Your data is yours alone
Every account is strictly separated. You can only ever see your own businesses and records, and no other customer can see yours. If you run more than one business, each one's books are kept properly apart.
We don't browse your books
Running MyLedgerBook does not mean we sit and read your data. Our internal operator view shows only account-level information — names, plan, activity counts — not your ledger, invoices or figures. There is no "browse any customer's books" button, by design.
Transparent support access — the part we're proudest of
Occasionally, to help you with a support issue, our team may need to look inside your account. When that happens, it is never quiet or unaccountable:
- A reason is required. We can't open your account without first stating why.
- You're told. A clear notice appears on your dashboard showing that support accessed your account, who accessed it, who requested the help, and when.
- You acknowledge it. You confirm you've seen the notice — and even after you dismiss it, the record never disappears.
- You can check any time. Your Settings include a permanent support access log: every time support has ever accessed your account, who, why, how long, and what was done — because our team must record an outcome before they can leave your account.
- Everything is audit-logged on our side too. Support access can never bypass the log.
In short: we can't look at your account without a reason, without telling you, and without leaving a written record you can read yourself. Most software never shows you this. We think you should see it.
Extra protection on your account
You can turn on two-factor authentication (2FA) for your login, adding a second layer beyond your password. We always recommend it.
Your data, in and out
- Export any time. You can export your ledger from within the app whenever you like — your data is never locked in.
- We never sell your data, and we never use it for advertising.
- We keep regular backups so your records are protected, and retain financial records for the six years required by Irish tax law.
Questions
If you'd like to know more about how we handle your data, we're happy to answer: MyLedgerBook Europe — sales@myledgerbook.eu. See also our Privacy Policy.